PRIVACY POLICY

The website www.mariefleurs.gr is designed with the primary goal of providing optimal service to its visitors/users/customers (hereinafter referred to as "users"). We respect privacy and are committed to maintaining and protecting it through our compliance with the privacy policy of our website (hereinafter referred to as the "Privacy Policy").

At www.mariefleurs.gr (hereinafter referred to as the "website"), the collection of personal data is done exclusively for the best possible browsing and service experience of the visitor/user/customer (hereinafter referred to as "user," "you," "your"). We make every effort to store and process personal data carefully, which is lawfully collected. By entering your personal information on www.mariefleurs.gr, you provide explicit written consent for its use for this purpose.

This Privacy Policy applies exclusively to data collected from this website and not to data collected through other means.

This Privacy Policy may be updated periodically without prior notice to users. Therefore, we recommend that you read it regularly to stay informed about any changes. This policy was last updated in October 2020.

Permitted User Age: The use of the website and its products is allowed only for individuals over the age of 18.

1. What Personal Data and Information Do We Collect?

Our online store, mariefleurs.gr, allows users to visit it without being required to enter personal data unless explicitly desired. We request users to provide personal data only when they wish to place an online order, register as a member, subscribe to our newsletter list, or contact our company via email.

The types of personal data we collect include:

1. Contact Information – such as full name, postal address, email address, phone number (landline and/or mobile), and username if you register as a member. This data may also be collected when you engage with us via social media platforms (Facebook, Instagram), sign up for newsletters, or comment on our website's articles. Additionally, if an order is sent to a third party, their contact information (name, postal address, email, phone number) may be collected.

2. Device Information – such as your IP address, details about your device and browser, and data related to cookies (explained below).

3. Purchase History – if you register as a member and place orders.

4. Correspondence Records – any communication via email.

We do not store card details used for purchases on our website. These are processed by our payment service provider, Viva Wallet. You can review Viva Wallet’s Security Policy  εδώ.

 2. How Do We Collect Personal Data?

We collect personal data in two ways:

a) Voluntarily Provided – when you provide it to us for direct communication, order processing, or membership registration.

 b) Automatically Collected – through your visit to our website, using cookies for statistical purposes.

3. How Do We Use the Collected Information?

We use the information collected for the following purposes:

a) To communicate with you regarding your order delivery, complete the sale, and process your order.

b) To ensure optimal customer service by responding to inquiries, concerns, and complaints.

c) To send promotional materials (newsletters) relevant to your interests.

d) To derive statistical insights by collecting opt-in data from our website.

e) To inform you about changes to our services.

4. With Whom Do We Share Your Data?

By providing your personal data, you consent to its use by Mariefleurs.gr employees for the above-mentioned purposes.

To effectively provide our services, we may share your data with third parties bound by contractual obligations to fully comply with Data Protection Regulations. These include:

a) Courier companies

b) Payment processing providers

c) Website maintenance and IT service providers

d) Government organizations, regulatory bodies, auditors, customer service providers, fraud prevention entities, financial institutions, courts, or as required by law.

 5. Where and How Is Your Data Stored and Protected?

Each time you place an order or log into your account, we use SSL encryption. This creates a secure connection between the Mariefleurs.gr web server and your browser, ensuring safe data exchange and preventing unauthorized interception.

Despite these security measures, please be aware that no website, internet transmission, or computer system is entirely secure.

 6. How Long Do We Retain Your Data?

We retain personal data only for as long as necessary to fulfill its processing purpose. However, we may retain data longer if required to comply with legal obligations or resolve disputes.

7. How Can You Access Your Personal Data?  

You have the right to correct, modify, supplement, or delete your personal data. Registered users can do so via the "My Account" page, while all users can request changes via email at hello@mariefleurs.gr. 

Protecting your password is your responsibility. Please inform us immediately in case of unauthorized access or misuse.

8. Your Data Protection Rights

a) Right to know who processes your data, what data is collected, and for what purpose.

b) Right to access your personal data.

c) Right to correct inaccurate or incomplete data.

d) Right to erasure ("right to be forgotten").

e) Right to object to data processing, especially for direct marketing purposes.

f) Right to restrict data processing under specific circumstances.

– their accuracy is disputed,

– their processing is unlawful,

– they are no longer needed, but you want us to keep them for possible legal claims,

– you object to their automated processing.

g) To request the transfer of your data to another data controller (known as the "right to data portability").

If you wish to exercise any of these rights, contact us at hello@mariefleurs.gr.

If you are not satisfied with our response, you may contact the Hellenic Data Protection Authority (1-3 Kifisias Ave., Athens, 115 23, Greece, Tel: +30 210 6475600, Email: contact@dpa.gr).

9. Cookies Policy

We use cookies to enhance user experience, improve functionality, and analyze website performance.

What are “cookies

“Cookies” are small text files that a website (specifically the web server) stores in the browser of a visitor’s computer or other electronic device (mobile phone, tablet, etc.). In this way, the website remembers the actions and preferences of the visitor/user for a period of time, so you don’t have to enter these preferences every time you visit the specific website or navigate from one page to another. Cookies help the user navigate in a more user-friendly environment and, under no circumstances, access any document or file from the user’s computer or device.

Which “cookies” are used by www.mariefleurs.gr?

mariefleurs.gr uses the following types of cookies: Functionality Cookies: These cookies allow the execution of basic functions on the website, such as adding products to the cart and saving products to the wish list. They are essential for the operation of the website and without them, it would not be possible to provide the website’s services.

Preference Cookies: These cookies “remember” the user’s preferences while browsing our website, in order to offer personalized products and services. The installation of these cookies takes place only after the explicit consent of the visitor/user.

Analytics Cookies: These cookies allow our company to evaluate the effectiveness of various website functions, help measure visits, and provide information about the type of browser used by the visitor/user, the kind of computer, operating system, internet service providers, and other similar information. The installation of these cookies takes place only after the explicit consent of each user. In this context, Google Analytics is used for statistical purposes.

Third-Party Cookies: If you access our website through any of our pages on third-party communication or social media platforms (Instagram, Facebook, Pinterest), the information and data you provide are subject to the cookie policy of the third party. For this reason, we recommend that you review their policy before giving your consent.

Management of “cookies”.

The visitor/user of the website can configure their web browser so that it either warns them about the use of cookies on specific services or does not allow the acceptance of cookies under any circumstances.  

Additionally, most web browsers allow users to disable “cookies,” for example: 

  • In Internet Explorer (version 11), you can block the use of “cookies” by sequentially following the options “cookie bypass,” “Tools,” “Internet Options,” “Privacy,” and then “Advanced Settings.”
  • In Google Chrome (version 44), you can block the use of “cookies” by going to the “Control and Customize” menu and selecting “cookies.”
  • In Mozilla Firefox (version 39), you can block the use of “cookies” by selecting sequentially “Tools,” “Options,” “Privacy,” “Use custom settings for history,” and leaving the box “cookies from websites” unchecked.

If the user disables or does not accept the “cookies,” they may not be able to use all the features of the website, may not be able to save their preferences, and possibly, our website may not function properly.

More information about the use of cookies can be found on the page http://www.aboutcookies.org.

10. Acceptance of Privacy Policy

By using this website, you accept and consent to this Privacy Policy.