WELCOME TO THE MARIEFLEURS ONLINE STORE!
1. Introduction
Welcome to the website www.mariefleurs.gr (hereinafter referred to as the "website"). The website www.mariefleurs.gr is the online store for displaying and selling products via the internet, operated by the sole proprietorship "DIMITRIOS GIANNAKAKOS" (hereinafter referred to as "company" or "we"), headquartered at 6 Admitou Street, 10440, Athens, VAT Number: 045184209, Tax Office: A’ ATHENS, GEMI Number: 948801000, Phone: 2111824852.
Before entering our online store and browsing our website, please carefully read the following terms and conditions that specifically apply to the use of the Mariefleurs online store, located at www.mariefleurs.gr. Make sure that you fully understand and accept them before proceeding with any order from our online store. Your further use and browsing of this website implies your explicit and unconditional consent and agreement with these terms.
If you disagree with or have reservations about part or all of these terms, you may contact us via email at hello@mariefleurs.gr. Otherwise, your acceptance of all terms is considered unconditional.
The terms of use of the online store www.mariefleurs.gr fully comply with the Consumer Code of Conduct for Electronic Commerce (Government Gazette 969/B/22.3.2017).
2. Terms
Our company reserves the right to unilaterally modify or update these terms and conditions of transactions conducted through its online store without prior notice to the visitor/user/member (hereinafter referred to as "user"), according to its needs and commercial practices. We undertake the obligation to inform users of any modifications or changes via the website of this online store. It is clarified that any change in terms does not affect orders that have already been placed but applies to future transactions. Furthermore, our company reserves the right to suspend, cancel, or permanently terminate the operation of the online store at any time and without prior notice.
You may also stay informed about any changes through our company’s newsletters. Subscription to these newsletters is optional.
3. Restrictions on Access and Use of the Website
The use of the website and the completion of any transactions are strictly prohibited for individuals under the age of 18.
Any form of interference with or alteration of the content of the online store is prohibited.
The user of the website www.mariefleurs.gr agrees not to use it and the company’s online store for sending, publishing, emailing, or transmitting any content that is illegal, harmful, threatening, offensive, defamatory, obscene, invasive of another's privacy, or expresses racial, national, or other forms of discrimination. Additionally, users must not upload content that contains software viruses or any other codes designed to disrupt or damage computer software or hardware.
4. User Registration
User registration on www.mariefleurs.gr is optional, free, non-transferable, and non-assignable. The user is solely responsible for the information provided upon registration. This data is processed by our company following our Privacy Policy and data protection terms.
5. Privacy Policy
By using our website, you accept and agree to our Privacy Policy and guarantee that all data you provide is accurate, truthful, and up to date.
6. Intellectual Property Rights
The website www.mariefleurs.gr is the official online presence of our company. All content on the website/store, including images, graphics, photos, designs, texts, and final products, constitute intellectual property of the company and www.mariefleurs.gr or/and third parties contracted with the company and/or the company's suppliers, and are protected under the relevant provisions of Greek and European law and international conventions.
Any copying, in whole or in part, analog/digital recording and mechanical reproduction, distribution, republication, retransmission, transfer, modification, resale of the website content for commercial use is prohibited without explicit written consent. Exceptionally, saving and/or printing website content for personal use is permitted.
The use of the company’s trademark, even in altered form (e.g., with changed colors or shapes), is also prohibited. The names, images, logos, and distinctive signs representing the company and/or its online store and/or third parties contracted with our company and/or our suppliers, as well as their products, are exclusive trademarks and distinctive signs of the company and the online store www.mariefleurs.gr and/or the aforementioned third parties, protected under Greek, European, and international laws regarding trademarks, industrial and intellectual property, and unfair competition.
Under no circumstances should their appearance on www.mariefleurs.gr be considered as a transfer or grant of a license or right to use them.
Although we have made every effort to depict the products sold in the online store as realistically as possible through the photographs, these images may differ from the actual appearance of the products. Specifically, regarding colors, depending on the user’s device screen, they may be displayed slightly differently from their true state.
7. Product Description
The company’s online store promotes and sells ready-made gift boxes that may include carefully selected traditional Greek packaged foods, functional items, and selected cosmetics. The company reserves the right to freely select suppliers, modify or withdraw products without prior notice, and determine its pricing policy.
8. Sales Terms
Our online store operates 24 hours a day, 7 days a week, except on days when scheduled website maintenance is performed or technical issues are being resolved.
By placing an order through our online store, you agree that you are purchasing a product under these terms and conditions and commit that all the information you provide is truthful and accurate.
All products are offered for personal use only and not for resale.
Due to the sensitive nature of certain products included in our boxes (e.g., perishable foods), we avoid shipping such items (e.g., chocolates) during the summer period. Additionally, precisely because of the nature of these products, we bear no responsibility for any deterioration if the products are not received by the customer on the delivery day due to their own fault.
When placing your first order, you have the option to voluntarily register as a Member by filling in all the personal details requested in the corresponding registration form. If the user does not wish to register as a member, the order can be submitted as a guest.
The purchase process begins by adding the product or products you are interested in to the "cart," and is completed by clicking the “Complete Order” button.
Upon successful completion of your payment, you will receive an automated order confirmation message sent to the email address you provided, to the receipt of which you expressly consent.
Next follows the stage of processing and fulfillment of your order. In the rare case that one or more products are found to be unavailable from our producers/suppliers, or if any issue arises during the fulfillment of your order, our company will contact you either by message to the email address you provided, to the receipt of which you consent, or via direct phone contact, in order to agree on a possible replacement of the specific product(s) or even cancellation of your order.
As soon as your order shipment is scheduled, you will be notified via email at the address you provided, the receipt of which you also consent to.
Communication via email and/or phone constitutes the exclusive and legal method of written notification to you regarding any stage of your order.
All listed prices are in euros and include VAT. Shipping costs, when charged additionally, will be calculated separately in your "Cart."
In case you require an official invoice, please fill in the necessary details in the additional information section and contact us via email.
9. Shipping and Delivery Terms
Products are shipped throughout Greece via the postal company Geniki Taxydromiki. In some cases, shipping and delivery are carried out by our own personnel and vehicles. In every case, you will receive the appropriate notification and updates.
Shipping costs are free of charge.
The company cannot guarantee the exact delivery time of each order, as this depends on the respective shipping company we collaborate with at the time.
Orders are shipped within 2-3 business days. Deliveries to island destinations, remote, or hard-to-reach areas may take 2-5 days. Deliveries are made on weekdays only. Same-day delivery, Saturday deliveries, or deliveries at a specific time incur an additional charge and are arranged upon request.
At the moment, we do not undertake shipments abroad.
If you choose bank transfer as your payment method, please notify us via email at hello@mariefleurs.gr, to which you consent upon receipt, so that we can promptly proceed with the shipment of your order.
If the courier of the postal company cannot locate the recipient of the order or gift (in cases where the recipient is different from the buyer) at the address provided by the buyer, they are required to leave a notice with delivery instructions, and the package will be returned to the nearest branch of the postal company. The order will remain at the postal company’s facilities at your own risk and expense, and under the general storage terms of the specific postal company.
Our company is not responsible for any delays caused by force majeure or unforeseen events.
In cases where delivery is made by our company, delivery is always carried out by prior arrangement.
10. Payment Methods
Available payment methods include:
(a) By credit or debit card – Visa, Mastercard, and American Express. By selecting the “card payment” option, you are automatically redirected to the secure environment of Viva Wallet, which guarantees the safety of online transactions and complies with all card data security standards, specifically the PCI Data Security Standard (PCI DSS). You can find details about the security and confidentiality measures of Viva Wallet transactions here. The collection and processing of your payment details are carried out solely by this designated payment service provider, who is exclusively responsible for processing them to complete the transaction.
(b) By bank deposit to the following accounts: (ACCOUNT HOLDER: Giannakakos Dimitrios).
Bank Accounts (Account Holder: Giannakakos Dimitrios, son of Ioannis)
Τράπεζα: National Bank of Greece
Iban: GR33 0110 0810 0000 0814 0038 459
Τράπεζα: Alpha Bank
Iban: GR94 0140 1280 1280 0200 2009 448
Τράπεζα: Piraeus Bank
Iban: GR 94 0172 0180 0050 1809 0906 407
In the case of a bank transfer from a different bank, you must select the “sender bears all costs” option and not “shared” or “recipient,” because in the latter case, the remittance reaches our company with a reduced amount and it is not possible to execute your order.
It is clarified that it is not possible to combine different payment methods for a single order.
In the case of invoice issuance, payment must be made using a corporate card or a corporate bank account, in accordance with the applicable tax regulations.
11. Transaction Security
We do not store credit or debit card numbers. Payments are processed through a secure SSL-encrypted connection managed by Viva Wallet
12. Order Cancellation
Order cancellations are accepted only if the order has not yet been processed and confirmed.
13. Product Returns
Due to the special nature of gift boxes, returns are not accepted. However, if a product arrives damaged, please contact us immediately for assistance.
14. Newsletter Subscriptions
Newsletter subscriptions are optional. You may unsubscribe at any time using the opt-out link in our emails.
Our company will only contact you if you choose so and only for as long as you wish. However, if you place an order through our online store, we automatically send informational emails regarding the progress of your order. These updates cannot be disabled, as their delivery is a prerequisite for the proper processing of your order. We kindly ask you to ensure that these emails can reach you and that you retain them throughout the duration of our transaction. It is your responsibility, in case you do not receive the relevant emails, to notify us without delay, in accordance with the general terms governing our transactions.
15. Disclaimer
The website www.mariefleurs.gr operates in accordance with generally accepted security standards and is committed to the accuracy and completeness of the information provided in its online store. The company’s online store bears no responsibility for any technical issues that may occur to the user while attempting to access the website www.mariefleurs.gr και κατά τη διάρκεια αυτής και σχετίζονται με τη λειτουργία ή συμβατότητα της δικής του υποδομής.
The company is not responsible in the event that, for any reason, including negligence, the operation of the website is interrupted or access to it becomes difficult and/or impossible.
The company is not responsible for errors related to the availability of its products. However, in the event that a product appears to be available when it is not, the company is obligated to inform the user and not proceed with the related sale. In any case, the company may modify, supplement, or delete parts of individual pages or the entire website, as well as the data in the electronic system related to product availability and prices, without prior notice.
The company bears no responsibility for actions or omissions of third parties, especially unauthorized interventions by third parties in products and/or services and/or information available through our online store.
We bear no responsibility for any damage resulting from the failure to fulfill contractual obligations due to force majeure events or events beyond our control (e.g., network failures, weather conditions, strikes, etc.).
16. Dispute Resolution
These terms are governed by Greek and EU law. In the event of a dispute, the courts of Athens shall have exclusive jurisdiction.
17. Conclusion
The above Terms and Conditions constitute the contract between the company and the user, binding both parties (the company and the user) in their entirety, and prevail over any and all previous and current agreements between the two parties.
In the event that any term of the contract is deemed abusive or is annulled, this shall not affect the remaining terms of the contract, which shall continue to apply and bind the parties.
